The Airport Service Quality Awards, declared on Monday, acknowledge some of the best airports around the world in terms of service quality and customer satisfaction. Rome’s Fiumicino, which handles more than one million passengers every year, is the one that was most awarded. It received an award to recognize excellence across the board, as well as recognition for the dedication it has to service to customers and for the commitment of the employees. The Singapore’s Changi Airport also earned honors for its committed staff and the contentment of its customers in their journey to get from Point A to Point B.
Istanbul Airport Istanbul Airport was bestowed with prestigious accolades in recognition of the high standard of cleanliness, comfort and quality. The prize was awarded with the help of Airports Council International and travel technology company Amadeus after the end of a survey conducted among passengers on their way to journey. There were a total of ten surveys collected in was in the thousands, and were based on the impact of various factors, including convenience for check-in or navigating, shopping as well as dining. The Airport Service Quality (ASQprogram implemented by both organisations not only provides for comparison and evaluation of the airport’s services as well as allowing airports of any size to draw from the feedback that is provided to improve and enhance the services they offer.
Luis Felipe de Oliveira (Director General, ACI World), made an address highlighting the significance of customer satisfaction excellence. 24 of the 59 airports to receive Airports Service Quality Awards (ASQawards) for their overall quality are located within Europe. Additionally, there were 22 airports from Asia-Pacific, 11 in North America and five each in Latin America or Caribbean. Three airports in Africa was the Middle East. It was difficult to locate one winner airport in all sizes or regions. The awards instead were awarded to airports that placed in the top 20 percentile of their geographical dimensions and areas. Furthermore, this year ACI has introduced four new areas of assessment.
Airports that achieved the highest marks in all three categories (efficiency of travel, entertainment degree, and cleanliness) were eligible for advertising campaigns. They were then distributed to airports worldwide. This category, called “enjoyment” is defined by feedback from passengers about the quality of eating and shopping, the comfort in the gates, entertainment choices and atmosphere.
Guangzhou Baiyun International Airport in China, Shanghai Pudong International Airport (China), Shenzhen Bao’an International Airport as well as China, Shenzhen Bao’an International Airport as well as China, Shenzhen Bao’an International Airport. Shenzhen Bao’an International Airport is also located in China.
The airports awarded with Airports Council International’s (ACInew “most entertaining” ads include Aeroporto di Roma-Fiumicino, Italy; Istanbul Airport in Turkey; Kuala Lumpur International Airport in Malaysia; Beijing Daxing International Airport in China; Sultan Hasanuddin International Airport in Makassar, South Sulawesi, Indonesia; Yogyakarta International Airport in Java, Indonesia; Belgrade Nikola Tesla Airport in Serbia; Milan Bergamo Airport located in Italy; Ankara Esenboga Airport located in Turkey; Quito International Airport located in Ecuador and Queen Alia International Airport in Amman, Jordan. The airports listed below are representative of a range of regions and volumes of passengers.
What lessons can we take away
The airports mentioned above are among the most bustling in the world. Each year, they welcome hundreds of thousands of travellers on business or pleasure. They’re essential for generating jobs, driving tourism and connecting cultures around the globe. They will have a growing role in global connectivity and mobility with the increasing demand for air travel forecast to continue for the next couple of years.